Chatbots for Education Use Cases & Benefits

They can guide you through the process of deploying an educational chatbot and using it to its full potential. By harnessing the power of generative AI, chatbots can efficiently handle a multitude of conversations with students simultaneously. The technology’s ability to generate human-like responses in real-time allows these AI chatbots to engage with numerous students without compromising the quality of their interactions. This scalability ensures that every learner receives prompt and personalized support, no matter how many students are using the chatbot at the same time. Rather than reacting in fearful ways to new advances in artificial intelligence, some educators have been thinking about innovative ways to use it to support student learning. AI tools have potential benefits, such as providing new perspectives on a problem and generating content that can be analyzed or critiqued.

Thirdly, exploring the specific pedagogical strategies employed by chatbots to enhance learning components can inform the development of more effective educational tools and methods. Educational chatbots (ECs) are chatbots designed for pedagogical purposes and are viewed as an Internet of Things (IoT) interface that could revolutionize teaching and learning. These chatbots are strategized to provide personalized learning through the concept of a virtual assistant that replicates humanized conversation. Nevertheless, in the education paradigm, ECs are still novel with challenges in facilitating, deploying, designing, and integrating it as an effective pedagogical tool across multiple fields, and one such area is project-based learning. Therefore, the present study investigates how integrating ECs to facilitate team-based projects for a design course could influence learning outcomes.

Motivational agents

Our review provides a summary of studies conducted on ChatGPT in education literature. We further provide a comprehensive and unique discussion on future considerations for ChatGPT in education. As a digital assistant, the EC was designed to aid in managing the team-based project where it was intended to communicate with students to inquire about challenges and provide support and guidance in completing their tasks. According to Cunningham-Nelson et al. (2019), such a role improves academic performance as students prioritize such needs. Therefore, supporting the outcome of this study that observed that the EC groups learning performance and teamwork outcome had a more significant effect size than the CT group. Subsequently, the chatbot named after the course code (QMT212) was designed as a teaching assistant for an instructional design course.

Chatbots’ responses can vary in accuracy, and there is a risk of conveying incorrect or biased information. Universities must ensure quality control mechanisms to verify the accuracy and reliability of the AI-generated content. Special care must be taken in situations where faulty information could be dangerous, such as in chemistry laboratory experiments, using tools, or constructing mechanical devices or structures. Here, we discuss some of the advantages, opportunities, and challenges of chatbots in primary, secondary, and higher education. It should be noted that sometimes chatbots fabricate information, a process called “hallucination,” so, at least for the time being, references and citations should be carefully verified.

How long does it take to build a chatbot? What is the process like?

Even though MIM applications were not intended for pedagogical use, but due to affordance and their undemanding role in facilitating communication, they have established themselves as a learning platform (Kumar et al., 2020; Pereira et al., 2019). Research in this area has recently focused on chatbot technology, a subtype of dialog systems, as several technological platforms have matured and led to applications in various domains. Chatbots incorporate generic language models extracted from large parts of the Internet and enable feedback by limiting themselves to text or voice interfaces.

Through interactive conversations, thought-provoking questions, and the delivery of intriguing information, chatbots in education captivate students’ attention, making learning an exciting and rewarding adventure. By creating a sense of connection and personalized interaction, these AI chatbots forge stronger bonds between students and their studies. Learners feel more immersed and invested in their educational journey, driven by the desire to explore new topics and uncover intriguing insights. Chatbots in education offer unparalleled accessibility, functioning as reliable virtual assistants that remain accessible around the clock. Much like a dedicated support system, they tirelessly cater to the needs of both students and teachers, providing prompt responses and assistance at any time, day or night.

Improved feedback collection using chatbot-driven surveys

I believe the most powerful learning moments happen beyond the walls of the classroom and outside of the time boxes of our course schedules. Authentic learning happens when a person is trying to do or figure out something that they care about — much more so than the problem sets or design challenges that we give them as part of their coursework. It’s in those moments that learners could benefit from a timely piece of advice or feedback, or a suggested “move” or method to try. So I’m currently working on what I call a “cobot” — a hybrid between a rule-based and an NLP bot chatbot — that can collaborate with humans when they need it and as they pursue their own goals. You can picture it as a sidekick in your pocket, one that has been trained at the d.school, has “learned” a large number of design methods, and is always available to offer its knowledge to you. There’s a lot of fascinating research in the area of human-robot collaboration and human-robot teams.

Only four (11.11%) articles used chatbots that engage in user-driven conversations where the user controls the conversation and the chatbot does not have a premade response. For example, the authors in (Fryer et al., 2017) used Cleverbot, a chatbot designed to learn from its past conversations with humans. User-driven chatbots fit language learning as students may benefit from an unguided conversation. The authors in (Ruan et al., 2021) used a similar approach where students freely speak a foreign language.

Pedagogical Roles

The first article describes how a new AI model, Pangu-Weather, can predict worldwide weekly weather patterns much more rapidly than traditional forecasting methods but with comparable accuracy. The second demonstrates how a deep-learning algorithm was able to predict extreme rainfall more accurately and more quickly than other methods. As a result, student performance improves, and with the workload reduced, teachers can focus on improving teaching methods.

Digitally proactive educational institutions are highly regarded and enticing to students who wish to enroll. Here, an educational chatbot assists a student with information for his assignment or offers study material according to the subject chosen. Chatbot enables teachers to record answers and interactions to evaluate student performances. However, with a chatbot, all of the knowledge can be obtained without the presence of a teacher, owing to the usage of relevant study material available online. Just like a classroom interaction, a chatbot emulates similar experiences for students where a question is asked and an answer is given at an instance.

In other cases, the teaching agent started the conversation by asking students to reflect on past learning (Song et al., 2017). Other studies discussed a scenario-based approach benefits of chatbots in education to teaching with teaching agents (Latham et al., 2011; D’mello & Graesser, 2013). The teaching agent simply mimics a tutor by presenting scenarios to be discussed with students.

• However, teachers may feel uncomfortable adopting new technologies in the classroom (Tallvid, 2016; Zimmerman, 2006).
• 6, the illustration describes changes in each group (EC and CT) pre and post-intervention.
• As the educational landscape continues to evolve, the rise of AI-powered chatbots emerges as a promising solution to effectively address some of these issues.
• The related chatbot was implemented and evaluated in Moroccan public schools with the support of teachers from the Regional Center for Education and Training Professions of Souss Massa.
• Concerning the evaluation methods used to establish the validity of the approach, slightly more than a third of the chatbots used experiment with mostly significant results.

Unlike some educational chatbots that follow predetermined paths or rely on predefined scripts, ChatGPT is capable of engaging in open-ended dialogue and adapting to various user inputs. Existing literature review studies attempted to summarize current efforts to apply chatbot technology in education. For example, Winkler and Söllner (2018) focused on chatbots used for improving learning outcomes. On the other hand, Cunningham-Nelson et al. (2019) discussed how chatbots could be applied to enhance the student’s learning experience.

Assistance with payments, the inclusion of a new module to the curriculum, or the meeting of a deadline can all be proactive and beneficial to a better student experience. Every student at some point looks out for additional courses online in order to understand the textbook or lecture concepts better. As per research.ai, about 14% of the education sector is benefitting from Chatbot.

Extended work hours and repetition of the same queries from students slow down the performance of teachers. Chatbot performs better by offering the best suggestions to the users in the environment it is installed in. They can be improved with feedback and offer perfect answers to queries with faster and specific replies. Rather than going to the office and waiting in long lines for responses, obtaining information via chatbots is a preferable choice. As we all know, the future is all about automation and technological breakthroughs, therefore chatbot is an appropriate addition to help people learn how to get their outcomes faster. The most essential advantage is that students are required to use these digital platforms for training on a daily basis in order to prepare them for the future.